PRIVACY POLICY

Effective Date: 08/15/2025

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1. Information We Collect
We collect only the information necessary to provide and improve our services, which may include:

• Name, address, and contact details (including phone numbers and email addresses).

• Information provided during service requests, scheduling, billing, and customer support.

• SMS communications between you and Rolwes Electric.

 

2. How We Use Your Information
We use your personal information solely for purposes related to providing our services, including but not limited to:

• Scheduling and confirming appointments.

• Responding to service requests and customer questions.

• Sending billing notifications and payment reminders.

• Providing important service updates.

 

We do not use your information for marketing purposes without your explicit consent.

 

3. SMS Communications
By providing your mobile phone number, you consent to receive text messages from Rolwes Electric for service-related purposes, including scheduling, service updates, appointment reminders, billing notices, and support.

• Message frequency may vary depending on service needs.

• Message and data rates may apply.

• You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us using the details below.

 

4. Information Sharing and Disclosure
We do not sell, rent, or share your personal information with third parties for marketing purposes.

 

We may share information only when:

• Necessary to provide our services (e.g., with trusted service providers assisting in operations).

• Required by law, regulation, or legal process.

• Necessary to protect the rights, property, or safety of Rolwes Electric, our employees, or our customers.

 

5. Data Security
We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

 

6. Your Choices

• SMS Opt-Out: Reply STOP to any Rolwes Electric message to stop receiving text messages.

• Help: Reply HELP for assistance or contact us directly.

• Access & Updates: You may request access to, or correction of, your personal information by contacting us using the details below.

 

7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the revised policy.

 

8. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Rolwes Electric
1902 E Service Rd Hwy 61 N
Wentzville, MO 63385
Phone: 314-249-5563
Email: info@rolweselectric.com

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